Refund Policy

This Refund Policy explains how payments, cancellations, and refunds work for Real Influencer Studios LLC d/b/a RealInfluencer (the “Company,” “we,” and the “Service”). It is the separate refund policy referenced in Section 7.4 of our Terms of Service and is incorporated into and forms part of those Terms. Capitalized terms have the meanings given in the Terms. Where this policy and the Terms conflict on a refund question, this policy controls.

1. What you are buying

Access to generation features may require the purchase of credits (a one-time pack) and/or a subscription plan (a recurring monthly credit allowance). Both fill the same wallet. Prices, the credit cost of each action, and plan contents are shown at or before the point of purchase, and the credit cost of any individual generation is shown to you before you spend it.

2. Cancelling a subscription

Paid subscriptions renew automatically until cancelled. You may cancel at any time, and cancellation takes effect at the end of the current billing period— you keep access, and any credits already granted, for the remainder of the period you have paid for. Cancelling partway through a billing period does not, by itself, entitle you to a refund of that period’s payment.

3. Credits are a license, not money

Credits are a prepaid, revocable license to access generation features. Unless required by law, they have no cash value and are non-transferable, and they cannot be redeemed for cash. Credits are consumed when you render.

4. The general rule

Except where required by law or expressly stated in this policy, payments are final and credits are non-refundable, with the two exceptions in Sections 5 and 6 below. Any other refund is at our discretion. This reflects the nature of the Service: generation consumes real compute at the moment you run it, and you are shown the exact cost before you commit to any render.

5. Exception: failed generations are credited back

If a generation fails, the credits for it are automatically returned to your balance. You do not need to ask, and there is no window to meet. A failed generation means one that did not produce its output — not one that produced an output you did not like. Partial deliveries are credited back in proportion to what was not delivered.

6. Exception: refunds required by our payment processor

Payments are handled by third-party processors (currently Stripe) under their own rules. We honor refunds required by our payment processor’s rules, including those arising from a successful dispute or chargeback. If you believe a charge is unauthorized or incorrect, please contact us first at support@realinfluencer.ai — we can usually resolve it faster than a dispute can, and a dispute may suspend your account while it is open.

7. Termination

No refund is owed where we terminate your access for cause (a violation of the Terms or the Acceptable Use Policy). If you close your account voluntarily, Section 2 applies.

8. Taxes

Prices exclude taxes unless stated. Where a refund is issued, any refunded tax is handled in accordance with applicable law.

9. Statutory rights

Nothing in this policy limits any refund or cancellation right you have that cannot be waived under the law that applies to you (for example, statutory withdrawal or consumer-guarantee rights in your jurisdiction). Where such a right applies, it operates in addition to this policy.

10. How to reach us

Refund questions and requests go to support@realinfluencer.ai. Please include the email on your account and the approximate date of the charge.

11. Changes

We may update this policy prospectively. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected in the “Last updated” date above.